Interview with Rawish en Edwin

What exactly do you do at MCX?
Edwin and Rawish both work as service desk employees. In this position, they ensure a smooth flow of incidents and changes. They schedule clones, enlarge data files or restart environments when necessary. Monitoring servers to prevent escalation is also part of their duties.

But how did they end up at MCX?
Through Luma Group, a recruitment and selection agency for IT personnel, among others, the gentlemen at MCX came to talk, where they had a pleasant but above all good conversation. Both left a good impression and their appointment followed very quickly. They were allowed to start an internal learning trajectory to gain experience with Oracle and Linux. The first weeks they saw a lot coming their way and that was sometimes quite tough, but at the same time it was also a very interesting period. Rawish says: “We gained experience with Linux and Windows OS, Oracle databases and SQL. But also with various protocols such as Secure shell and FTP.” With the knowledge gained, they started at the MCX Service Desk.

What is the biggest challenge in your work?
Rawish tries every day to find a good balance in both his personal development and acquiring the right knowledge. He is very proud of the growth he has experienced at MCX, considering the 8.3 we receive from customers for our service and focus as the highest compliment. “I think this is confirmation that MCX is making the right choices,” said Rawish.
Edwin is committed every day to steer all activities in the right direction in order to provide customers with the best possible service. “Every day is different because you never know how many reports will come in or what the complexity of the issue is,” says Edwin.

How do you put the customer first?
Both believe it is important to listen carefully to our customers and to get the reports of incidents and disruptions as clear as possible. “Only by determining the cause and problem definition, it is possible to provide the right help,” says Edwin. Keeping customers informed of developments around incidents, service requests and standard changes is also very important,” adds Rawish. They only applaud the fact that 'trust' is a core value of MCX. “All the work we carry out is based on mutual trust, which is a must because customers have placed their applications with critical business processes with us.” What sets MCX apart from other employers, according to Rawish, is that MCX not only resolves incidents, but also really thinks ahead. “We provide a solution that can be used by more customers and with a super-fast response time”.

How do you find MCX as an employer?
In addition to the fact that Edwin and Rawish find that there is a pleasant working atmosphere and that it is often very pleasant, they also experience that they can fully work on their development at MCX. "In addition to a wonderful list of great customers, it is very nice that you are surrounded by colleagues who are happy to help you." Very different from organizations outside MCX, Edwin and Rawish are also allowed to carry out technical actions as a service desk employee. “This not only gives more challenge in our work” Edwin indicates “but also ensures very fast response times”. Something both men are very proud of.

What do you do when you are not at work?
Both gentlemen also have activities besides their work at MCX. For example, every year Edwin helps with a liberation festival with which he increases his social involvement. “I think it is important to dedicate myself to society in order to make it a little better”. Rawish mainly seeks relaxation in music. He composes music pieces at Legend and creates electronic music for multiple genres. In addition, he likes to kick a ball with the men of the friends football team. “I love exercising outdoors, especially when I can do it with my friends. Besides the fun, it is of course also good for my condition.”